PC-Doctor, eSupport - New Build Available ( as of August 30, 2011)

Updated version of DSC is live on dell.com to fix below two issues reported.

1.  Re-install and install issues/failures

2.  Customers reporting DSC not working/error messages

http://content.dellsupportcenter.com/updates/aulauncher.exe

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Fix for Power DVD BD player error : A disc with an unsupported format in drive

Scenario 1:
There is a conflict between Cyber-Link Power DVD and your antivirus software.
Scenario 2: 
Your Graphics card driver is not fully compatible with BD playback.

Usually happens when McAfee is reinstalled or updated.

Fix:

1.     Remove Power DVD and reinstall from MDD.

2.     Manually update the Video card drivers.

Note: Steps are only valid if the DVD is getting detected in DVD drive.