PC Restore and OSRI links..

PC Restore link for XP and Vista:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=3E48AE3870775D64E040A68F5B2877D4&doclang=en&cs=

OSRI link for XP and Vista:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=58E26A65A4388E4FE040AE0AB7E107E3&doclang=en&cs=

PC restore link for Vista:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&dl=false&l=en&s=gen&docid=28C0548D825EB65DE040A68F5B2865A8&doclang=EN&cs=

PC restore link for Vista when using the Vista DVD:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&cs=19&dl=false&l=en&s=dhs&docid=298A2E89689E13C2E040A68F5B280AA4&doclang=EN

Again, only provide these links if the customer wants to restore/reinstall.