Problem:
Some Dell systems out of Box, display the wrong service tag information in
Windows (Service tag in BIOS and on Bottom doesn’t match the service tag in the
START, Dell Accessories, Express Service Code Applet)
Discussion:
This issue occurs occasionally and is a fairly simple fix. Editing the
SYSINFO.DAT and EXPRESS.TXT files in C:\dell will resolve.
Resolution:
Browse to the C:\Dell folder on the HDD. Right Click and Edit
SYSINFO data file (SYSINFO.DAT is the complete name, edit it using Notepad)
Once you have the file open, you can edit the service tag and express service
code, then save the file. Next Edit EXPRESS.TXT the same way and save the
file.
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