Dell Support Center 2.0 loads up blank due to compatibility issue with Roxio

Problem:

It has been identified that there is a compatibility issue between Dell Support Center 2.0 and Roxio 9.15. This causes Dell Support Center to load with a

blank interface.

Cause:

After Roxio Creator 9.1.x is installed on a Vista system, the following registry value is modified:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft®\Windows®\CurrentVersion\explorer\Shell Folders\Common AppData to C:\Documents and Settings

Ø  Modifying the registry value causes Dell Support Center 2.0 to load without content or with a blank interface.

The correct value should be C:\ProgramData.

Resolution:

1.     Uninstall Dell Support Center 2.0

2.     Download and install the patch for Roxio from :

http://www.roxio.com/enu/support/dell/software_updates.html

3.     Reinstall Dell Support Center from:

http://www.dell.com/content/topics/global.aspx/services/en/dsc_home?c=us&cs=19&l=en&s=dhs&~lt=popup&redirect=1