Tuesday, 27 March 2012

BSOD after installing a 3rd party video card in Dell Desktop (SERR Setting in BIOS)


End User had installed a third party ATI Fire MV2400 card in their system. The card recognized by the system, but when installing the driver in Windows 7, system would get a BSOD. The card installed and functioned fine in another system. End User was using the catalyst drivers from the ATI website, with change.

Issue is caused by the SERR message option in the BIOS.  SERR = (Support Equipment Requirement Review)  Systems so equipped have an SERR option in BIOS settings under Maintenance. Once disabled, the card was able to be install with no issues.

So if you get a 3rd party video card giving a BSOD in Windows when trying to load the driver, disable this setting. (It is enabled by default). 

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