Wednesday, 28 March 2012

Unable to play Blue-ray disc


Issue Description :

When try to play the disk initially, the power DVD disappear itself . If try again, get an error message for 0110 and the graphics driver incompatibility/video drivers error.
Do not have any secondary monitor installed. Using DVI port to connect the monitor with the video card.

Resolution :

1.    Run a Cyberlink blu-ray disk advisor to check the compatibility of the system hardware if it can play blu-ray disks from the following link.

2.    To play blu-ray disks, the video card and monitor should support HDCP.

HDCP
Short for high-bandwidth digital-content protection, a specification developed by Intel for protecting digital entertainment content that uses the DVI interface. HDCP encrypts the transmission of digital content between the video source, or transmitter -- such as a computer, DVD player or set-top box -- and the digital display, or receiver -- such as a monitor, television or projector. HDCP is not designed to prevent copying or recording of digital content but to protect the integrity of content as it is being transmitted.

Note : In case you get an incompatibility with the video digital HDCP, please tell the customer to try some other monitor with digital port only.

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