Wednesday, 28 March 2012

Vista SP1 Issues Reported By Customers


1. Customers complain some drivers are blocking Windows Vista SP1 on their machines.
NOTE: Windows Vista Service Pack 1 (SP1) is not available for installation from Windows Update and Automatic Updates does not offer Windows Vista SP1 for installation.
- http://support.microsoft.com/kb/948343
Currently its reported that Sigmatel audio, Intel Video, Finger Print reader and wireless(1390/1490/1395/asus) drivers are found to have issues after upgrading.
a. Sigmatel Audio Driver Issue-
- We shouldn't be seeing any issues with Sigmatel drivers blocking SP1 as all our drivers on Vista Capable Notebook are above 6.10.5511.0 and in case if customers report there is no sound after upgrade then re-install drivers.
b. Intel Display Driver Issue-
- If there are any display/resolution related or standby issues after SP1 upgrade, on systems configured with Intel 945 & 965 GM graphic chipsets ensure you have customer install the latest drivers..
Intel 945GM
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R179525&formatcnt=1&libid=0&fileid=244406
Intel 965GM
http://support.us.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R179345&formatcnt=1&libid=0&fileid=244176
c. UPEK Finger Print Driver-
- Finger Print reader doesn't work after after SP1 update
On these cases customers need to login by entering the password manually, then re-install the finger print reader drivers to work..
d. Broadcom Wireless Driver-
- Wireless does not work after SP1 update
Re-install the drivers, check for bang in device manager, try basic drivers of vista to restore connectivity and check in SFWN.
NOTE: On these cases please e-mail all the details including the service tag.

2. The default printer setting may change after you install Windows Vista SP1 on a Windows Vista-based computer
- Refer- http://support.microsoft.com/kb/949321

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