Wednesday, 28 March 2012

C:\Program Files\McAfee VirusScan\HawkEx.dll" could not be installed or loaded. message on opening Outlook/outlook Express.


Problem:  C:\Program Files\McAfee VirusScan\HawkEx.dll" could not be installed or loaded. message on opening Outlook/outlook Express.

Reason: Improper install/uninstall of McAfee.

Resolution: In Outlook, click Tools>Options>Other>Advanced Options.  IN either the COM  Add-Ins or Add-In Manager you should see a reference to the McAfee product,  Remove it.  If that doesn't work, then it will be in the registry, probably  under  
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins  

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