How Do I Troubleshoot Error Messages in PC Checkup ?

http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=gen&docid=DSN_3AAB11E2100FF528E040A68F5B285D10&isLegacy=true

Internet explorer black page

Do run this MICROSOFT FIX IT  if in case you face issue with internet explorer like page is blank  or images not showing in internet explorer

Will fix in 99% cases

http://go.microsoft.com/?linkid=9657448

XP OS format

Load the XP CD in the top CD drive and restart

Press F12 for BOOT MENU at the dell logo screen

Select IDE CDROM hit enter

When you get the message “Press any key to boot from CD” hit enter immediately

Windows XP Setup screen will appear loading files

When the screen “Welcome to windows” appears

Press ENTER

Press F8 for license screen agreement

Now press ESC to continue installing a fresh copy of Windows XP without repairing.

Now you will see an option in a rectangle box that says "C: Partition 2 {NTFS} 38107 MB <25237 MB Free> or Unpartitioned space 8 MB".

Highlight the one that says C: and hit "D" to delete the partition.

Now there will a message on the screen that says "To delete this partition", Press Enter. Setup will prompt you for confirmation before deleting the partition or To go back to the previous screen without deleting the partition, press ESC".

Press D to delete the partition.

There will be a new screen that says "You asked Setup to delete the partition C: Partition 2 {NTSC}, to delete this partition, press L Caution all data on this partition will be lost or To return to the previous screen without deleting the partition, press ESC.

Now press "L".

Now check the screen that says "To set up windows XP on the selected item, press Enter" or to Create a partition in the unpartitioned space press C, or to delete the selected partition, press D.

Highlight the unpartitioned space and press "C" to create a new partition.

The new screen will say "A new partition for Windows XP has been created on 38147 MB disk 0 at ID 0 on bus 0 on atapi {MBR} ".

In case you get an option to select the size while creating the partition please select the maximum size available.

Now Format the partition using the NTFS file system(Quick).

Now the new screen will say set up is formatting and set up is copying files now.

It will now take 3-4 minutes to copy all the files, after that it will restart the computer, please do not press any key while the system is restarting, just sit back and relax.

After the system restarts the actual installation of windows Xp will happen, which generally takes almost 45 minutes, during the installation you will be asked to select country, name and time zone, etc, make sure you select the relevant entries.

Once the 45 minutes process is complete , it will restart the system one more time, make sure not to press any key again, the system will do every thing by itself and then will take you to the windows xp desktop.

Now you will get a screen that says "An exciting New Look". Installing Windows in red. Setup will complete in approx 34 minutes".

After installation you will get "welcome screen for the first time"

Then wait till the system reaches the desktop.

Then  restart the system.

Repair reinstall in XP

Load the XP CD in the top CD drive and restart

Press F12 for BOOT MENU at the dell logo screen

Select IDE CDROM hit enter

When you get the message “Press any key to boot from CD” hit enter immediately

Windows XP Setup screen will appear loading files

When the screen “Welcome to windows” appears

Press ENTER

Press F8 for license screen agreement

Accept the License Agreement and Windows will search for existing Windows installations.

Select the XP installation you want to repair from the list and press R to start the repair.

Setup will copy the necessary files to the hard drive and reboot.  Do not press any key to boot from CD when the message appears. Setup will continue as if it were doing a clean install, but your applications and settings will remain intact.

IE Page can not be displayed, Private IP 169.254.X.X

this link could be handy in getting a nic drivers..

http://www.network-drivers.com/ 

 IE Page can not be displayed, Private IP 169.254.X.X

Go to start-> Run

Type "cmd" Hit Enter

Type "IPCONFIG"  Hit Enter

If it shows IP address starting with 169.254.X.X

Flush the DNS cache

1. Click Start, click Run, type ipconfig /flushdns.
2. Click OK.

Reset  Winsock settings

1. Click Start, click Run, type regedit, and click OK.
   The Registry Editor window appears.
2. Click the plus to the left of HKEY_LOCAL_MACHINE.
3. Click the plus to the left of SYSTEM.
4. Click the plus to the left of CurrentControlSet.
5. Click the plus to the left of Services.
6. Right-click Winsock and click Export.
   The Export Registry File appears.
7. Save the file in My Documents as Winsock.reg.
8. Right-click Winsock and click Delete.
   The Confirm Key Delete window appears.
9. Click Yes.
10. Right-click Winsock2 and click Export.
    The Export Registry File appears.
11. Save the file in My Documents as winsock2.reg.
12. Right-click Winsock2 and click Delete.
    The Confirm Key Delete window appears.
13. Click Yes.
14. Restart the system.

Reset TCP/IP

1. When the system has finished restarting, click Start, Control Panel.
   The Control Panel window appears.
2. Double-click Network and Dial-up Connections.
3. Right-click a Network Connection and click Properties.
   The Network Connection Properties window appears.
4. Click the General tab and click Install.
   The Select Network Component Type window appears.
5. Click Protocol and click Add.
6. The Select Network Protocol window appears.
7. Click Have Disk.
   The Install From Disk window appears.
8. Type C:\Windows\INF and click OK.
9. Click Internet Protocol (TCP/IP) and click OK.
10. The Network Connection Properties window appears.
11. Click Close.
12. Restart the system.
13. Click Start, click Run, type netsh int ip reset delllog.txt, and click OK.

Now connect to internet. It should connect.

#########################

Have had numerous calls by customers that have either loaded a Windows update or even Out of Box and their IP ADDRESS is something like 169.254.x.x (standard Windows IP address)
The customers are no longer able to access the web as they can no longer pull an IP ADDRESS from either DSL or Cable modem.
Disabling Automatic IP Addressing in registry does not correct issue.  Most customers keep getting bounced back between ISP and Dell, finally resulting in a Reinstall of the OS to correct issue. 

Have the customer go into the STARTUP GROUP, and disable all STARTUP items, then without rebooting, click on the SERVICE TAB, click HIDE ALL MICROSOFT SERVICE, then what's left in SERVICES, disable all.
Reboot. 
The system should pull a new IP ADDRESS, if not you can setup a connection for broadband for customer. 
They should be able to get online now.  Then go back into STARTUP and recheck all items disables. 
###################

fix for 169.254.0.0

you can download winsockxpfix.exe from <<http://members.shaw.ca/techcd/WinsockXPFix.exe>>
ask cust to type in the address, he will get download window.save it/open.

#################

PAGE CANNOT BE DISPLAYED ERROR orCANNOT CONNECT TO INTERNET

IF THE CUST IS USING THE NETWORK CARD CHECK THE IP ADDRESS

TO CHECK THE IP ADDRESS

click on start---run---cmd----- ipconfig

check the ip address,if it starts with

169.254.........

·  The range of IP addresses (169.254.0.1 through 169.254.255.254) used for APIPA is reserved by the Internet Assigned Numbers Authority (IANA). Any IP addresses within this range are not used on the Internet.

TRY THESES STEPS

1.Reinstall the n/w driver.

2.start----run----cmd----- ipconfig /release ------enter

              after that       ipconfig /renew-----enter

   now check the ip address again with ipconfig

  if it still says 169.254.....

3.STARTUP GROUP, and disable all STARTUP items, then without rebooting, click on the SERVICE TAB, click HIDE ALL MICROSOFT SERVICE, then what's left in     SERVICES, disable all.Reboot

4.reset tcp/ip  start---run----netsh int ip reset dellnet.txt

THIS FOR SURE WILL WORK

5.You can also try getting a static IP address

   To open Network Connections, click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.

  On the General tab (for a local area connection) or the Networking tab (for all other connections), click the Internet Protocol (TCP/IP) component, and then click Properties.

Select the Alternate Configuration tab, select "User configured," then fill in the static IP address details you want the connection to use when the system can't find a DHCP server

CLICK ON USE THE FOLLOWING IP ADDRESS AND GIVE THE IP ADDRESS

YOU CAN USE IP ADDRESS FROM 192.168.0.0 TO  192.1680.254.254  AND ALSO  172.16.0.0 -- 172.31.255.255
PUT THIS IN THE BOX ABOVE

P address: 192.168.1.1
Subnet mask: 255.255.255.0
Default gateway: blank

Preferred DNS server: 192.168.1.1
Alternate DNS server: blank

Click OK.

Click OK again to close all remaining windows

Once you have done this,you will be able to connect to internet.

6. IF he can connect to internet fine ,if not ask him to download WINSOCKFIX.EXE  file from internet.

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 IE errors This program has performed an illegal error and must now close

I have been seeing a lot of IE crashes of late where connection to the ISP is established, OE can send/receive fine, and NetScape-based browsers can browse the Web (when installed or used) but IE errors out upon trying to open it and closes immediately.  Before, this resulted in a time-costly clean reinstall (repair installs are ineffective), but I hit upon a solution that works in the majority of cases and thought I might share for the common good.

The crashes are mostly not being caused by corrupted IE files, but are instead the result of 3rd party IE plug-ins that have become corrupt and are trying to load when IE is invoked.  I discovered this while removing adware plug-ins such as My Search Bar using the ADD/REMOVE PROGRAMS for a client desperate to avoid a reinstall.  Once the search bars had been removed, IE returned to normal operating status.  Of course, evaluating individual programs for deletion is time-consuming and even against Dell policy (see Dell's "3rd Party Advertising Software" policy, revised), not to mention dangerous to the OS (some of these programs will destroy the OS as they are removed), but I hit upon a simpler and more efficient method that works like a charm when the corruption is due to plug-ins, and not IE files.

Click on: START > CONTROL PANEL (switch to Classic View) > INTERNET OPTIONS > ADVANCED tab

The last line on the visible options (without scrolling) is usually "Enable 3rd Party Browser Extentions" (paraphrased).  Uncheck it.

Click OK.  Reboot.

Ok, you lose your Google Search Bar (shudder).  But IE now opens and you can browse.
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REPAIR INTERNET EXPLORER FOR WIN95/98/ME When Not Listed in Add/Remove Programs FROM COMMAND LINE

THIS  Command can be used even if u have INTERNET EXPLORER 6.0 ALSO

How to Run Internet Explorer 5 Repair Tool from Command Line When Not Listed in Add/Remove Programs
	Resolution ID: 6303 Operating System(s): Windows 95, Windows 98 Application: Microsoft Internet Explorer Application Version(s): 5.x

---

You can run the Internet Explorer 5 Repair Tool from the command line when it's not listed in Add/Remove Programs. To do so, open the rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet file and choose Repair Internet Explorer.

To run IE 5 Repair Tool from a command line

1. From the Start menu, choose Run.
2. In the Open field, type rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt".
3. Click the OK button.

4. Select Repair Internet Explorer.
5. Click the OK button.

You have successfully run the Internet Explorer 5 Repair Tool from the command line.

##################

Internet Explorer has Encounterd a error and Needs to close...

This issue is the most host  issue i have been coming across for the past couple of days ...and thanx to donald and the person who have given the ..solution it worked really great ....

 

Unchecking "Enable 3rd Party Browser Extentions" (paraphrased).  Uncheck it..lick OK.  Reboot.(AS YOU ALL KNOW THIS SOLUTION )

TOday i had a strange problem that the customer gets the same error and when i followed the above steps she was able to go to website but once she starts searching in the search engines for anything  it kicks her out from the Connection .Tried Tcp/ip RESET and once again the Above steps but still i couldnt get a Solution. Then the cust was intelligent enough and She clicked on ERROr details and she got the following messg

Analysis Information

Thank you for submitting an error report. The error was likely caused by:

eZula TopText

eZula TopText was created by eZula, Inc.. Please contact eZula, Inc. in order to find out if a solution or an updated version of eZula TopText is available. For more information, see the eZula, Inc. Web site.

http://www.ezula.com/TopText/Help.asp

solution : control panel-Addremove programs-> Uninstall the TOP text and it worked for me .............
 How do I uninstall (remove) TopText iLookup?
In order to uninstall, please follow these steps:
1. Go to START --> Settings --> Control Panel
2. Double-click Add/Remove Programs
3. Select TopText iLookup
4. Click uninstall
5. An installation wizard should appear.
6. Follow the uninstall wizard's instructions
6. Re-Start your computer
If for some reason you cannot find the entry for TopText in the Add/Remove Programs interface, please follow the following steps:
1. Go to the Program Files folder on the drive that hosts your operating system (usually the C drive).
2. Under Program Files, go to the eZula folder.
3. In the eZula folder locate a file by the name of UNWISE
4. Double-click the UNWISE file and follow the uninstall wizard instructions.
5. Re-Start your computer.

All the eZula files will be deleted once you re-start your computer.

Vista PC restore

VISTA PC RESTORE

1. Restart the computer and hit the F8 key slowly several times. It will take you to a screen with many options.

2. Use the arrow keys on the keyboard and select the option "Repair Your Computer" and hit Enter key.

3. On the next screen that says System Recovery Options, make sure the keyboard layout is US and click NEXT.

4. Leave the password for Administrator blank and click on OK.

5. Click on "Dell Factory Image Restore"

6. On Welcome to Dell Factory Image Restore window, click NEXT and put a check mark in the box. Click Next again.

Now it will take around 10-20 minutes to complete and ask you to click on Finish to restart the computer. Please do so and the computer will be restored to the factory settings.

Windows XP Drivers for Inspiron Desktop 530/531

INSPIRON 530

Chipset drivers :                       http://tinyurl.com/38tf3w

SATA drivers for ICH9 :            http://tinyurl.com/3xjbaf

Video driver :                           http://tinyurl.com/2wk2t5

Audio drivers :                         http://tinyurl.com/2lsgmy

Network drivers :                      http://tinyurl.com/2wbudz

INSPIRON 531

The chipset drivers contains the Ethernet drivers as well, so no need to install the Ethernet driver separately.

Chipset :              http://tinyurl.com/2ud5nv

Video :             http://tinyurl.com/22un6b

Audio :             http://tinyurl.com/fls9e

Incoming And Outgoing Mail Server Addresses:

Incoming And Outgoing Mail Server Addresses:

Provider	Incoming Mail Server	Outgoing Mail Server
Adelphia Cable	mail.adelphia.net	mail.adelphia.net
AT&T WorldNet	postoffice.worldnet.att.net	mailhost.worldnet.att.net
AOL		smtp.aol.com
BellSouth	mail.bellsouth.net	mail.bellsouth.net
BlueLight	mail.bluelight.net	smtp.bluelight.net
Cableone	mail.cableone.net	authmail.cableone.net
Charter	pop.charter.net	smtp.charter.net
Comcast	mail.comcast.net	smtp.comcast.net
Compaq.net	pop3.compaq.net	smtp.compaq.net
Compuserve	pop.compuserve.com	smtp.compuserve.com
Cox	pop.east.cox.net, pop.central.cox.net, pop.west.cox.net	smtp.east.cox.net, smtp.central.cox.net, smtp.west.cox.net
Cypress Communications		smtp.cypresscom.net
Dotster	pop.registerapi.com	smtpauth.registerapi.com
EarthLink	pop.earthlink.net	mail.earthlink.net, smtpauth.earthlink.net
GoDaddy	mail.godaddy.com	use your ISP's SMTP mail server
GMail	pop.gmail.com	smtp.gmail.com
HughesNet	mail.hughes.net	smtp.hughes.net
Provider	Incoming Mail Server	Outgoing Mail Server
Juno	pop.juno.com	smtp.juno.com
Lycos	pop.mail.lycos.com	smtp.mail.lycos.com or your ISP's SMTP
Mac.com	mail.mac.com	smtp.mac.com
Mail.com	pop1.mail.com	use your ISP's SMTP mail server
Mindspring	pop.mindspring.com	smtp.mindspring.com
Mpower Communications	pop.mpowercom.net	smtp.mpowercom.net
MSN	pop3.email.msn.com	smtp.email.msn.com
Netscape	pop3.isp.netscape.com	smtp.isp.netscape.com
NetZero	pop.netzero.net	smtp.netzero.net
PacBell	postoffice.pacbell.net	mail.pacbell.net
Pacifier		smtp.pacifier.com
PeoplePC	pop.peoplepc.com	smtpauth.peoplepc.com
Prodigy	pop.prodigy.net	smtp.prodigy.net
RLWD Web Services	mail.yourfulldomainname	smtpout.secureserver.net
Rediff	pop.rediffmailpro.com	smtp.rediffmailpro.com
SBC Global Ameritech	pop.ameritech.yahoo.com	smtp.ameritech.yahoo.com
SBC Global Flash	pop.flash.yahoo.com	smtp.flash.yahoo.com
SBC Global NVBell	pop.nvbell.yahoo.com	smtp.nvbell.yahoo.com
Provider	Incoming Mail Server	Outgoing Mail Server
SBC Global Prodigy	pop.sbcglobal.net	smtpauth.prodigy.net
SBC Global SNet	pop.snet.yahoo.com	smtp.snet.yahoo.com
SBC Global SWBell	pop.swbell.yahoo.com	smtp.swbell.yahoo.com
SBC Global Wans	pop.wans.yahoo.com	smtp.wans.yahoo.com
SBC Global Yahoo!	pop.sbcglobal.yahoo.com	smtp.sbcglobal.yahoo.com
Seanet	pop.seanet.com	mx.seanet.com
ServNet		mx.serv.net
SpeakEasy	mail.speakeasy.net	mail.speakeasy.net
SprintPCS	pop.sprintpcs.com	smtp.sprintpcs.com
Sprynet	pop.sprynet.com	smtp.sprynet.com
Starpower	pop.starpower.net	smtp.starpower.net
The River		mail.theriver.com
Time Warner – Road Runner	Incoming server names change regionally	Server names change regionally                                               (i.e. smtp-server.carolina.rr.com for South Carolina)
Toucan	pop3.toucansurf.com	smtp.toucansurf.com
USA.net	pop.netaddress.com	smtp.postoffice.net
Verizon	incoming.verizon.net	outgoing.verizon.net
VisiNet	pop.visinet.net	smtp.visinet.net
WildBlue	mail.wildblue.net	mail.wildblue.net
Provider	Incoming Mail Server	Outgoing Mail Server
WHRO.net	mail.whro.net	mail.whro.net
Yahoo	pop.mail.yahoo.com	smtp.mail.yahoo.com