Issue:
Unable to Scan Trend micro PC-Cillin Internet security 14
You might get an error when clicking on Scan now. The error
would be as follows:
unable to start the scan the files do not match the scan settings or
the target location is empty. change the scan settings or specify another
folder/drive to scan
Solution:
In Windows Vista, occasionally you may
need to take ownership of certain files that not belong to you, and then assign
read, write, modify, traverse, or full control permissions to yourself. If
you’re the administrator for the Vista system, then you can easily do it by
following these steps.
1. In Windows Explorer window, locate
the files or folders that you want to take ownership and grant access
permissions.
2. Right click on the file or directory.
C:\ProgramData\Trend Micro\Internet Security\log
3. Click on “Properties” on the right click menu.
4. Click on “Security” tab.
5. Click on “Advanced” button at the bottom.6. In Advanced Security Settings dialog window, click on “Owner” tab.
7. Here you will be able to see current owner (i.e. TrustedInstaller).
8. To take ownership of the object, click on the Edit button. Give permission to UAC. Then highlight the user name in the “Change owner to” box that you want to assign as the owner for the object. Click “OK” to finish the process.
9. Back in Advanced Security Settings window, you will see the current owner has changed to the user you just selected.
10. Click “OK” button to exit this window.11. Click “OK” again to exit completely from the Properties window.
12. Open the folder's Properties window again.
13. Back in object’s Properties window, click on Edit button, and confirm the UAC elevation request.
14. Highlight the Administrators in the “Group or user names” box. If the user ID or group that you want to manage the permissions for the object doesn’t exist, click on “Add” button, and type in the user name or group name desired into the “Enter object names to select” box, and finish off by clicking on “OK”.
15. In the Permissions for Administrators box below (or any other user name or group name you chose), click on “Full Control” under the “Allow” column to assign full access rights control permissions to Administrators group.
16. Click “OK” twice when done.
2. Right click on the file or directory.
C:\ProgramData\Trend Micro\Internet Security\log
3. Click on “Properties” on the right click menu.
4. Click on “Security” tab.
5. Click on “Advanced” button at the bottom.6. In Advanced Security Settings dialog window, click on “Owner” tab.
7. Here you will be able to see current owner (i.e. TrustedInstaller).
8. To take ownership of the object, click on the Edit button. Give permission to UAC. Then highlight the user name in the “Change owner to” box that you want to assign as the owner for the object. Click “OK” to finish the process.
9. Back in Advanced Security Settings window, you will see the current owner has changed to the user you just selected.
10. Click “OK” button to exit this window.11. Click “OK” again to exit completely from the Properties window.
12. Open the folder's Properties window again.
13. Back in object’s Properties window, click on Edit button, and confirm the UAC elevation request.
14. Highlight the Administrators in the “Group or user names” box. If the user ID or group that you want to manage the permissions for the object doesn’t exist, click on “Add” button, and type in the user name or group name desired into the “Enter object names to select” box, and finish off by clicking on “OK”.
15. In the Permissions for Administrators box below (or any other user name or group name you chose), click on “Full Control” under the “Allow” column to assign full access rights control permissions to Administrators group.
16. Click “OK” twice when done.
If this does not work, perform the
following steps:
Turn off UAC control. Restart the
system and run scan again. It should be working now.
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