Could not right click in windows explore. Every time you would right
click the on a file windows explore would stop responding and close. You also could not right click on any icon to pull the menu, if you did nothing
would happen the process explore error message would pop up.
These problems are caused by a bad context menu
handler. A context menu handler is a shell extension handler that adds
commands to an existing context menu (Example: cut, copy, paste, print, Scan
with Norton etc). A poorly coded context menu handler may be causing any of the
above symptoms. As context menu handlers can be added in different areas (file
class, folder, allfilesystemobjects, HKCR\* registry keys), it's a difficult
task for an end-user to pinpoint which shell extension is causing the problem.
Resolution:
Following the steps from http://windowsxp.mvps.org/slowrightclick.htm
and using the tools listed below
Process
explorer - http://technet.microsoft.com/en-us/sysinternals/bb896653
We
were able to find the context menu handler registry key that was causing the
problem. In this instance it was and HP instaprint issue. We
created a backup of his registry and deleted the offending key. He no
longer has the issue.
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