PROBLEM: User is trying to
create backup with Dell Backup and Recovery Manager (DBRM) and when he puts in
the second disk receives a message that "another application is using the drive"
RESOLUTION: Technician Dell connected to system,
checked running tasks and ended task on the PowerDVD
task that was running. (Other tasks that may interfere are
Roxio, Sonic, Nero or other DVD player/Burning Software.
After ending
task on PowerDVD, then backup was successfully created.
I’ve personally
seen this on a Vostro Desktop with XP and now on a Latitude E6400 with Windows
7
No comments:
Post a Comment