Troubleshooting steps that may enable you to resolve simple problems on your own.
Reminder!
Before undergoing any troubleshooting steps, make sure your data has been backed up.
Details
Restart the computer.
A shutdown followed by a cold start can correct some problems.
Make sure that the computer has enough disk space.
Insufficient space can become a problem.
For more information about how to check your disk space, go here
Clear the Browser cache/cookies.
For Internet Explorer: Press CTRL+SHIFT+DEL simultaneously and click Delete.
For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data.
For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now.
(Other Browsers are similar)
Install the latest updates for your computer.
Visit your Computer Manufacturers Support site, or Microsoft update site here
Verify that your Malware application is working.
Check for current definitions, and then scan your system.
As an alternative the free Microsoft Safety Scanner is here
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