IMPORTANT:
Even though iTunes troubleshooting is no in-scope for us, we
still need to confirm from the customer if they use iTunes software or not
before doing the Upperfilter/Lowerfilter removal process, as that would cause
the iTunes to stop working.
ONLY if the customer doesn‘t mind iTunes not working
and can use an alternate program like Windows Media player or Windows Media center,
go ahead with the Upperfilter/Lowerfilter removal process.
Also, in such cases, you can suggest in to the customer that
this is kind of a known issue with the iTunes software and several links on the
Apple support website confirm the same(http://discussions.apple.com/category.jspa?categoryID=149).
This would make them aware.
And most importantly, if you
remove the Upperfilter/Lowerfilter entries or the same is mentioned in the
CPCL, DO NOT refer to DSS for iTunes error/troubleshooting as the
iTunes issue happens due to Upperfilter/Lowerfilter removal.
Secondly:
There are alternate fixes available which can correct the
CD/DVD drive functionality without affecting iTunes.
Here are some of the possible fixes I have found:
Fix 1:
1. Do a search for a file -GEARAspiWDM.inf in C drive
2. Right click and install
3. Reboot the computer
4. itunes should be working without the error
Fix 2(iTunes for Windows XP: Troubleshooting CD issues
caused by device filters):
or
iTunes for Windows Vista or Windows 7: Troubleshooting CD
issues caused by device filters
or
iTunes for Windows: "Registry settings" warning
when opening iTunes
Fix 3:
Reference article and fix:-
CD/DVD drives disappear after installing GEARAspi drivers
Fix 4:
Updating the Gear software/driver from the link(http://www.gearsoftware.com/support/drivers.php
No comments:
Post a Comment