Overview and Support information about TrustedID® software*
TrustedID has been a leader in providing identity theft services since
2005. Dell is committed to provide our customers a powerful identity and credit
protection solution through TrustedID. Every new Dell computer comes with a
subscription to IDSafe™ identity protection from TrustedID®. You can increase
your security and peace of mind with IDMonitor™ — a comprehensive protection
service that helps you safeguard your credit and personal information.
IDSafe
IDSafe is the
core suite of identity theft and credit protection available to all Dell
consumer and small business customers as the default selection on all system
purchases. IDSafe is available free of cost for all customers. This software
will be delivered from the internet via Dell Digital Delivery.
IDMonitor
IDMonitor is an
advanced suite of identity theft and credit protection that delivers a higher
level of protection. This suite includes additional monitoring of personal
information, more credit protection, more alerts, and with a warranty for
$500,000.
IDMonitor is offered with 3
plans:
- 1
Year of Identity Theft Protection for $39.99
- 2
Years of Identity Theft Protection for $59.99
- Dell Recommended –
3 years of Identity Theft Protection for $79.99
IDSafe vs IDMonitor
Feature
|
IDSafe
|
IDMonitor
|
Price
|
Included with Sys.
|
Starting at $39.99
|
Facebook privacy monitor
|
YES
|
YES
|
Monitors your personal
information on Facebook to help keep you safe online.
|
||
Fraud alert reminders
|
YES
|
YES
|
Don't let thieves open
fraudulent accounts.
|
||
Free annual credit reports
|
YES
|
YES
|
Spot fraud or errors right away.
|
||
Credit card account scanning
|
Up to 3 credit cards
|
Up to 5 credit cards
|
Find out if thieves are trading
your credit card information on black market sites.
|
||
Name & address scanning
|
YES
|
|
Check if anyone else is using
your personal information.
|
||
Social Security Number
(SSN)protection
|
YES
|
|
Be sure that no one else is
receiving your SSN benefits.
|
||
Identity Monitoring &
Alerts
|
YES
|
|
Get real-time alerts if and when
someone opens a new account or uses your personal info.
|
||
$500,000 Service Warranty
|
YES
|
|
TrustedID's service warranty is
there to help if something is not working the right way.
|
Installation/Reinstallation
To install TrustedID
application, the customer has to click the 
icon
placed on the desktop. The customers are connected to the TrustedID home page
which will assist them in completing the registration process.
icon
placed on the desktop. The customers are connected to the TrustedID home page
which will assist them in completing the registration process.
FAQs
- Question:
What are the benefits of the IDMonitor service?
Answer: With IDMonitor you get peace of mind knowing that your identity
is safeguarded and with an advanced suite of protections for more aspects of
your identity - financial, credit, and online. Our comprehensive set of
features goes beyond what you could do on your own and what is offered by other
services.
- Question:
My Antivirus software provides identity theft protection. Isn't that
enough?
Answer: Antivirus and computer security protection software is designed
to protect your computer and your interactions with websites online. IDMonitor
delivers a comprehensive suite of protections to prevent anyone from using your
personal information – a comprehensive set including your email, SSN, credit
cards, bank accounts, and more.
- Question:
What is an Identity Threat Score?
Answer: Only TrustedID offers you your Identity Threat Score - a personal
measure of your risk of identity theft. This score gives you an
easy-to-understand way to gauge your risk and take the necessary steps to
ensure your security.
- Question: What
happens if my identity is stolen while enrolled in IDMonitor?
Answer: In the unlikely event that your identity is compromised while you
are registered with TrustedID, call them immediately and an identity protection
specialist will guide you through the steps to restore your identity.
- Question:
If a customer requests additional information or needs support from
TrustedID where should I direct them?
Answer: TrustedID is
available to provide assistance to all Dell consumer and small business
customers. All levels of support for this product is provided by TrustedID.
Please ask customers to contact them as outlined below:
Ø Dell IDMonitor: 1.800.635.7373 - between 6 am and
6 pm CST, 7 days a week.
Ø Dell IDMonitor Email Support: dellidmonitor@trustedid.com
Ø Dell IDSafe Email Support: dellidsafe@trustedid.com
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