Steps for downloading Mozilla through FTP

Scenario : Customer cannot open Internet Explorer or Internet Explorer is not open any web page and you are able to ping external websites indicating that the Internet connectivity is intact.

Steps you can try: To make sure if the issue is with Internet Explorer, you can download the alternate browser through FTP

Use the following Steps to Download Mozilla Firefox using FTP:

·         Go to Start >Run > type command and click OK. You’ll get a DOS prompt.

·         Type ftp 204.152.184.113 and hit ENTER. You’ll be prompted for a username

·         Type anonymous and hit ENTER. You’ll be prompted for a password, type your email address and hit ENTER.

·         At the ftp prompt, type cd pub/mozilla.org/mozilla/releases/mozilla1.8a1 and hit ENTER.

·         Type binary and hit ENTER.

·         Type lcd c:\ and hit ENTER.

·         Type get mozilla-win32-1.8a1-installer.exe and hit ENTER.

·         After the download is complete, install Mozilla by double-clicking the installer icon located in c:\