Thank you for contacting My Dell
Download Support.
Please follow the following
troubleshooting steps:
1) User should only use Internet
Explorer to register or for creating account but can use IE or Mozilla for
downloading after successful registration.
2) In order to download the
Software successfully all IE or Mozilla Firefox users need Microsoft .NET
Framework version “ 3.5 SP1 “ as minimum requirement Please install the
Microsoft.net framework version 3.5 SP 1 using the following link:
3) All Firefox users need an
additional add on that is .Net Framework Assistant 1.2.1 . Please install the
same using the link :
4) User should right click on the
IE icon and then click on 'run as administrator' as shown in the attachment.
Please see the Document A as attached.
5) The Active-x component should be
allowed to run.
6) Please ask the user to first
allow to show hidden folders and then delete everything in the apps/2.0 Folder
i.e. C:\Users\Customer_Login_Name _ Folder\AppData\Local\Apps\2.0. Please see
Document B as attached.
If you are still experiencing any
issue then please provide us the screen shot of the error along with the exact
time stamp.
Kind Regards,
The My Dell Download Support Team
p� C
�~�
X$�
MsoNormal>xxxx:0106
MOV CX,1
xxxx:0109
MOV DX,80
 |
NOTE:
|
Type
80 for the Main hard drive - HD 0, or type 81 for the Second
hard drive - HD 1.
|
|
xxxx:010C
INT 13
|
|
xxxx:010E
INT 20
|
|
xxxx:0110
(Leave this line blank and press the <Enter> key)
|
|
-G
|
5.
The
message, Program terminated normally, appears. Turn off the computer by
pressing the power button.
6.
On
the next startup the hard drive must be partitioned and formatted.
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