Things you make sure of BEFORE RESETTING A ROUTER

1.       Determine the type of Broadband Connection the network is using.  If it is a DSL connection the login and password for the DSL connection are saved in the router, if you reset the router this information is deleted and the Broadband connection is lost.  You need to know the Username and password, and the proper router configuration for DSL BEFORE you reset the router and scrub that data.

2.      Determine the type of telephone connection their phone is using, because if they are using Voice over IP from their CABLE provider resetting the router will drop your call.

3.      Ensure that the End User knows the network Name and any security password before resetting the ROUTER so you can reset the security settings.

4.      Ensure the End User you are talking to has AUTHORITY to reset the modem (It is interesting when you get to this point in a call and learn the caller is using an AVAILABLE wireless network from a neightbor.)

5.      Above all, make sure that you learn the layout of the network before you start making changes to the network.