Windows 8.1 | Issues and resolution list

1.       Secure Boot is not configured” watermark appears after upgrading to Windows 8.1

a.       Issue Status: WIP

b.      Provisional Resolution Steps

                                                               i.      Enable Secure Boot from the BIOS. This should resolve a major chunk of the issues

                                                             ii.      For Windows 8.1 Pro, use GPEDIT to rectify

                                                            iii.      For Windows 8.1 Home, modify Registry as per mailer sent

                                                           iv.      Continue owning the case

2.       Certain Toolbars and Add-Ons may display a compatibility error on launch

a.       Issue Status: Closed – Resolved

b.      Resolution Steps

                                                               i.      Disable IE Enhanced Protected Mode

3.       Cannot detect/Unable to pair BT devices on the Dell Wireless 1705 card

a.       Issue Status: WIP – Awaiting More Info

b.      Provisional Resolution Steps

                                                               i.      Install the Windows 8.1 drivers from SDC

4.       Unable to login to Microsoft Account after upgrading to Windows 8.1

a.       Issue Status: WIP – Awaiting More Info

b.      Provisional Resolution Steps

                                                               i.      Try to validate the Microsoft Account on a different system

1.       If you encounter any issues with the Account, contact Microsoft (confirmed on today’s call)

                                                             ii.      If the issue recurs, roll back to Windows 8, install all updates, flash BIOS and try again

5.       Windows 8.1 Upgrade fails with an error “Uninstall Sentinel Runtime drivers”

a.       Issue Status: Closed – Resolved

b.      Resolution Steps

                                                               i.      Uninstall Sentinel Drivers

6.       Apps freeze or crash on launch

a.       Issue Status: Provisional Resolution Provided – Awaiting confirmation

b.      Provisional Resolution Steps

                                                               i.      Update the BIOS

                                                             ii.      Run the app troubleshooter

                                                            iii.      Ensure all Windows and app updates are installed

                                                           iv.      Reinstall the app

                                                             v.      Disable the antivirus

                                                           vi.      Create a new user account

7.       Windows 8.1 Upgrade not seen in the Store

a.       Issue Status: Provisional Resolution Provided – Awaiting confirmation

b.      Provisional Resolution Steps

                                                               i.      Ensure the BIOS is updated

                                                             ii.      Ensure Windows is updated, especially KB2871389

                                                            iii.      Ensure the current running OS is Windows 8/Windows 8 Pro and not a Volume License, Enterprise Edition of Windows 8, or a Preview version of Windows 8/8.1

                                                           iv.      Reset the Store using the WSRESET command

                                                             v.      Sync the App License

                                                           vi.      Ensure the following services are running:

1.       Windows Update

2.       BITS

                                                          vii.      Open Internet Explorer, and type the following in the address bar: ms-windows-store:windowsupgrade