Office programs may crash with the FineReader add-in installed

If you have ABBYY FineReader installed and receive one of the following errors while either starting or using an Office program:

·         Microsoft Excel 2013 has stopped working

·         Microsoft Outlook 2013 has stopped working

·         Microsoft Word 2013 has stopped working

·         Microsoft PowerPoint 2013 has stopped working

·         Microsoft Publisher 2013 has stopped working

You may also receive the following error when you try to start Microsoft Outlook:

·         Cannot start Microsoft Outlook. Cannot open the Outlook window.

Starting an Office application in the Safe mode:

1.     Exit any running Office programs.

2.     To start your Office application in Safe Mode. Click Start > All Programs > Accessories > Run in Windows 7, go to yourStart screen in Windows 8, type one of the following commands:

o    Type excel /safe and press Enter to start Excel 2013

o    Type outlook /safe and press Enter to start Outlook 2013

o    Type winword /safe and press Enter to start Word 2013

o    Type powerpnt /safe and press Enter to start PowerPoint 2013

o    Type mspub /safe and press Enter to start Publisher 2013

3.     If the Office program runs normally, continue on to Disabling the ABBYY FineReader add-in.

If the Office application doesn’t start in Safe Mode, the add-in is not causing a problem.

Disabling the ABBYY FineReader add-in:

1.     With the Office application still running in the Safe Mode.

2.     Click File > Options > Add-Ins.

3.     Next to the Manage list, click Go.

4.     Uncheck the ABBYY FineReader add-in and click OK.

5.     Restart the application (not in Safe Mode this time).