Office 2013 Download Issues

Often we come across issues where we are unable to download Office or the download is too slow even though the system is connected to a high speed internet access.

In case of any issues, we can try the following steps;

If the installation of Office 2013 seems slow, the antivirus software might be the problem. The antivirus software is doing what it is supposed to—to check the incoming files for viruses—but this slows down the Office 2013 installation.

We can either wait for the installation to finish or turn off your antivirus software—but don’t forget to turn it back on when you’re done installing Office 2013.

If the installation is already started and we decide to turn off the antivirus software, STOP the installation, run the Office UNINSTALLER, turn off your antivirus software, and start the installation again.

We have tried this on three systems where in Office was not installed over a 24 hrs period on two systems and almost 2 hrs on another, after the install was initiated.

One of these was on a system connected to DSL light.

Disabling the McAfee resolved it for all.

When initiating the download, make sure that you disable McAfee (or applicable AV) to restart automatically after a reboot.

Communicate the same info to the customer as well.

If setup hangs between 80% and 90%, stop the print spooler service on the PC

Problems with the print spooler service may cause setup to hang between 80% to 90%. You can temporarily stop the service, try to install Office again and then restart the service to fix the problem:

1.    On a Windows 8 PC, type services.msc from the Start screen and tap or click services in the list of results.
On a Windows 7 PC, click Start > Run, type services.msc, and then click OK.

2.    Look through the list of services, find Print Spooler, and open it.

3.    Tap or click Stop, and then tap or click OK.

4.    Try installing Office again.

5.    Once Office is installed on your PC, go back to the list of services and open Print Spooler.

6.    Tap or click Start, and then tap or click OK.

Note This issue may occur if you have an HP 4500 Officejet printer or an HP 8500 Officejet printer.

If setup hangs right at 94%, restart the PC

If you haven't already tried restarting the PC, do this if setup hangs right at 94%.

If setup hangs at any percentage:

Run an online repair of Office

1.    Open Control Panel, and choose Programs and Features.

2.    In the Uninstall or change a program window, find and select the Microsoft Office product you're trying to install from the list.

3.    Tap or click Change, choose Online Repair and tap or click Repair.

For more info refer to :

·         http://office.microsoft.com/en-in/access-help/downloading-office-2013-is-slow-HA103478444.aspx

·         http://support.microsoft.com/kb/2813190