Issue : Customer might be
prompted to Activate/ Purchase office when he attempts to opens Excel / Word
file that is stored on his Pc where Office Starter was installed
Cause : This issue is caused
due to update in KB2589275. This KB update is no more active and was
rolled back on 14th Sep hence new customers performing updates should not face
this issue
Solution: For existing
customers who have this issue, Please try
the following solution steps and
revert in case you run into issues
1.
Remove
the KB 2589275
o
Windows 7 and Windows Vista
a.
Click View installed updates.
b.
In the list of updates, locate and click update 2589275, and
then click Uninstall.
o
Windows XP
a.
Click to select the Show updates check box.
b.
In the list of updates, locate and click update 2589275, and
then click Remove
2.
Change
the File Type Association:
1.
Right-click the Microsoft Office file that you want to open. For
Windows XP you may have to press on SHIFT and right-click the file.
2.
Select Open with, and then click Choose default
program... (for Windows 7 or Windows Vista) or Choose Program (for Windows
XP).
3.
In the Recommended Programs list, select Microsoft Office
Client Virtualization Handler.
4.
Click to select the Always use the selected program to open
this kind of file check box, and then click OK.
3. Repair Office
4. Perform system
restore.
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