How to do PC Restore when system is not going in F8/Advanced Boot Menu

In the scenario where we have to perform a PC restore and the customer is not able to go into F8/Advanced Boot Menu and the system is booting to Windows.

It Works, I just did it.

      1.  Ask the customer to hit the start button.

        2.  In the search programs and files above the start button, please ask the customer to type CMD.

       3.  Then ask the customer to right click on the CMD in the resulting programs and then hit Run as administrator.

 

1.              4.   UAC (User Account Control) would pop up, please ask the customer to hit continue

 

1.              5.        The CMD (Command Prompt) window will come up.

 

     6.       In the CMD, please ask the customer to type the command REAGENTC /BOOTTORE, (there is a space before the Forward Slash) and then ask the customer to hit enter.

     7.    It must say Operation Successful.

     8.    Close the CMD (Command Prompt) and then restart the system normally.

     9.      Customer would then be able to see the screen Windows is Loading Files.

          10.       Please ask the customer to wait until it comes to System Recovery Options and then hit next.

 

 

               11.       Ask the customer to select his/her name (User Account Name) in the drop down menu, enter the Account Login Password and then hit ok.

 

         12.       Customer will then be able to see the Recovery Tools.

 

         13.       Ask the customer to hit the Dell Factory Image Restore and then follow the steps for PC Restore.