In case you
get the issue of “User profile cannot be loaded” , just try the following steps
to resolve the issue. Do not try OSRI/PC Restore without trying the
following steps.
This is not
to be tried in case the customer forgets his password.
Problem:
“The
user profile service failed to log on user profile cannot be loaded”
Resolution:
Log on
with another administrator user profile or if you don’t have any other and you
are the only user do the following:
1.
Turn off computer
2.
Turn on computer and press F8 while you see the DELL logo
3.
On the Windows Advanced Options select Safe Mode
4.
Open the Start Menu and type Regedit on the Start Search field
5.
Go to the following entry:
a.
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Profile
List
There you will find the
following information:
7.
On the “.BAK” file you will find an entry with ProfileImagePath with the name
of the user.
8.
Delete the repeated entry that does not contain “.BAK”
9.
Right click on the other entry and select Rename. Delete the extension .BAK for
the original entry.
10.
Exit Regedit
11.
Restart computer.
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