Tuesday 4 September 2012

Microsoft Word Icon showing as a Generic Shortcut Icon


PROBLEM: Microsoft Word Icon was showing as a generic shortcut icon (The link worked, just the Icon was changed from the original).

DISCUSSION:  Issue occurs when there is a corruption of the IconCache.db of the user profile.

RESOLUTION: We deleted the IconCache.db at: %userprofile%\AppData\Local and even then ran the MS Fix it found at the following link http://support.microsoft.com/kb/2396571 rebooted the machine and all is well. 

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