EPSA codes

System Board
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0111	ePSA: CPU (d): (s) exception occurred	Flash latest BIOS and retry.	System Board
ePSA 2000-0112	ePSA: CPU (d) - machine check exception detected	Flash latest BIOS and retry.	System Board
ePSA 2000-0212	ePSA : System board - CMOS, Location = (x), Expected = (x), Found = (x)	Flash the latest BIOS and retry the diagnostics.	System Board
ePSA 2000-0213	ePSA: System board - CMOS battery failure detected	Flash the latest BIOS and retry the diagnostics. Reseat CMOS battery	CMOS battery System Board
ePSA 2000-0221	ePSA: Timer - Interval timer not functional	Flash the latest BIOS and retry the diagnostics.	System Board
ePSA 2000-0232	Reserved
ePSA 2000-0233	ePSA: System board - RTC 'seconds' count is not updating	Flash the latest BIOS and retry the diagnostics.	System Board
ePSA 2000-0234	ePSA:System board - HPET (d), incorrect time period. Expected = (d), Found = (d)	Flash the latest BIOS and retry the diagnostics.	System Board
ePSA 2000-0235	Reserved
ePSA 2000-0241	ePSA: BIOS - A20 gate not enabled	Flash latest BIOS and re-try the diagnostics.	System Board
ePSA 2000-0242	ePSA: System board - Interrupt controller, IRQ = (d): (s) not detected	Flash latest BIOS and re-try the diagnostics.	System Board

Touchpad (Portables)

Touchpad
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0313	ePSA: Touchpad - pointing stick/touchpad not detected	TSS: Power down system. Flash latest BIOS DSP: Power down system, reconnect touchpad and retry the diagnostics. If problem persists flash latest BIOS.	Connections/cables Touchpad System Board

Cables (All systems)

Cables
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0411	Reserved
ePSA 2000-0412	Reserved
ePSA 2000-0413	Reserved
ePSA 2000-0414	Reserved
ePSA 2000-0415	ePSA: Cables - Check the following cables (s)	Re-flash latest BIOS Check the cable(s) specified in the error message. Retry the diagnostics. If no error occurs then it´s a cable or connector issue.	BIOS Secure cables at headers. Replace any damaged cables or devices. The cables test will pass if all required cables are properly installed but fails if any required cable is not in the expected state The user should view the configuration information and determine if any optional items that were purchased are showing as Not Installed, and should be Installed. Then check the hardware to be sure the device is properly attached in the system. System Board
ePSA 2000-8415	ePSA: Cables - BIOS reports no testable cables	The system may not have any testable cables. Check latest BIOS	N/A

Boot Path (All non-eEFI systems)

Boot Path does not check hardware, but a test of the suitability of MBR/GPT structures to transition into the operating system. If these structures have been damaged or tampered with, this test provides an indication of the best course of action.

Boot Path
Error Number	Error Message	Action to be Taken	Conclusion
ePSA 2000 -8165	ePSA:OS - MBR code is unknown, possibly infected by a virus	Run anti-virus software on the system. Update or re-install OS	Reinstall or update OS
ePSA 2000 -8166	ePSA:OS - Detected virus (s)	Run anti-virus software on the system.	Reinstall or update OS

Hard Drive (All systems)

Hard Drives
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0141	ePSA: Hard Drive - no drive detected	This device is not required on notebooks so this message may be understood as a warning message. If a HDD should be present: Power down system; reconnect hard drive to the System Board. Rerun the diagnostic. If no error occurs then it's a cable or connector issue. Reflash latest BIOS. Reflash latest BIOS.	Hard Drive System Board
ePSA 2000-0142	ePSA: Hard Drive (d) - S/N (s), self test unsuccessful. Status = (x)	Power down system; reconnect hard drive from system board. Rerun the diagnostic. If no error occurs then it’s a cable or connector issue. Reflash latest BIOS.	Hard Drive System Board
ePSA 2000-0143	Reserved
ePSA 2000-0144	Reserved
ePSA 2000-0145	ePSA: Hard Drive (d) : S/N (s) - self test did not complete	Power down system; reconnect hard drive from System Board. Rerun the diagnostic. If no error occurs then it’s a cable or connector issue. Reflash latest BIOS.	Hard Drive System Board
ePSA 2000-0146	ePSA: Hard Drive (n): S/N (s) - self test log contains previous errors	Power down system; reconnect hard drive to system board. Rerun the diagnostic. If no error occurs then it’s a cable or connector issue Reflash latest BIOS.	Hard Drive System Board
ePSA 2000-0148	Reserved
ePSA 2000-0149	Reserved
ePSA 2000-0150	ePSA: Hard Drive - No drive detected.	User Error Warning message but cabling or connectivity may be an issue. Reflash latest BIOS.	Hard Drive System Board
ePSA 2000-0151	ePSA: Hard Drive (d): S/N (s) - incorrect status: (x) - (s)	User Error Re-run the test Check cables and connections Reflash latest BIOS.	Hard Drive System Board

Optical Drive (All systems)

Optical Drive
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0147	ePSA: Optical Drive (d) - self test -- (s)	User Error Reconnect optical drive into system board. Rerun the diagnostic. If no error occurs then it's a cable or connector issue. Re-flash latest BIOS.	Optical Drive System Board
ePSA 2000-0152	ePSA: Optical Drive (d): - incorrect status: (x) (s)	User Error Re-run the test Re-flash latest BIOS Re-seat OD to system board.	Optical Drive System Board

Video Card (All systems)

Video Card
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0331	ePSA: Video controller - no video controller detected	TSS: Power down system, check latest BIOS. Retry the diagnostics. DSP: Power down system, disconnect and reconnect LCD cable. Retry the diagnostics. If no error occurs then it’s a cable or connector issue. If problem persists, check latest BIOS	Cables Video Card System Board
ePSA 2000-0332	ePSA: Video memory -Video memory integrity test discrepancy	Flash latest BIOS latest BIOS. Retry the diagnostics.	Cables Video Card System Board
ePSA 2000-0333	ePSA: Video - User provided no input for graphics test	Possibly User error. If not flash latest BIOS and retry diagnostic	LCD BIST available &Graphics visible Video Controller System Board LCD BIST available & Graphics not visible LCD cable or panel Video Controller System Board LCD BIST not available & Graphics visible Keyboard or keyboard cable System Board Graphics not visible LCD or LCD cable System Board
ePSA 2000-0334	ePSA: Video - user reported the patterns were not displayed	Possibly User error. If not flash latest BIOS and retry diagnostic	LCD BIST available & Graphics visible Video Controller System Board LCD BIST Graphics not visible LCD cable or panel Video Controller BIOS System Board LCD BIST is not available Graphics visible Keyboard or keyboard cable System Board Graphics are not visible LCD or LCD cable System Board

Notebook Panel (Portables)

Notebook Panel
Error Number	Error Message	Action to be Taken	Conclusion Re-run diagnostics after a part replacement.
ePSA 2000-0321	ePSA: LCD EDID - unable to access EDID EEPROM	Flash latest BIOS and retry diagnostic	LCD cable LCD panel System Board
ePSA 2000-0322	ePSA: LCD panel - unable to modify brightness	Flash latest BIOS and retry diagnostic	LCD cable LCD panel (inverter/controller) System Board
ePSA 2000-0323	Reserved
ePSA 2000-0324	ePSA: LCD panel - user reported LCD BIST colors were not displayed	Possibly User Error. If not flash latest BIOS and retry diagnostic	LCD cable LCD panel (inverter/controller) System Board
ePSA 2000-0325	ePSA: LCD panel - user provided no input for LCD BIST	Possibly User Error. If not flash latest BIOS and retry diagnostic	LCD cable LCD panel (inverter/controller) System Board
ePSA 2000-0326	ePSA: LCD panel - unable to turn lamp on or off	Flash latest BIOS and retry diagnostic	LCD cable LCD panel (inverter/controller) System Board
ePSA 2000-0327	ePSA: LCD panel - unable to use BIOS interface	Flash latest BIOS and retry diagnostic	LCD cable LCD panel (inverter/controller) System Board
ePSA 2000-0328	ePSA: LCD panel - unable to detect variance in ambient light sensor	Flash latest BIOS and retry diagnostic	LCD cable LCD panel (inverter/controller) System Board

Battery (Portables)

Battery
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0131	ePSA: Battery - The battery is not installed	Install the battery; Check for debris or damaged contacts.	Battery
ePSA 2000-0132	ePSA: Battery -The battery is reaching the end of its usable life	Consider replacing battery.	Battery AC Adapter Charging Circuit Board System Board
ePSA 2000-0133	ePSA: Battery - The battery cannot provide sufficient power	Check contacts, power plug and cables; may need to replace battery.	Battery AC Adapter Charging Circuit Board System Board

Charger (Portables)

Battery Charger
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA 2000-0134	ePSA: Charger -Charge cycles exceeded maximum limit	Check for User Error Re-seat the battery and re-run the test. Check for latest BIOS.	Battery Charger
ePSA 2000-8135	ePSA: Charger- unable to detect charger	Check for User Error Re-seat the battery and re-run the test. Check that charger is connected to the computer or replacing it. Check for latest BIOS.	Battery Charger
ePSA 2000-8136	ePSA: Charger - Unexpectedly detected charger	User Error The charger has not been removed as directed – remove the charger. Check for latest BIOS.	N/A
ePSA 2000-8137	ePSA: Charger - The charger is not supplying power	User Error Re-seat battery. Check for latest BIOS.	Battery Charger
ePSA 2000-0137	ePSA: Charger - Unexpected charge condition detected	User Error Re-seat battery. Check for latest BIOS.	Battery Charger

Fans (All systems)

Fans
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA  2000-0511	ePSA:Fan - The (s) fan failed to respond correctly	Check for latest BIOS. Re-run the test. If the problem persists, it may be a faulty fan.	Fan(s) System Board
ePSA  2000-0512	ePSA:Fan - The (s) fan is running faster than expected	Check for latest BIOS. Re-run the test. If the problem persists, it may be a faulty fan.	Fan(s) Systems Board

Memory (All Systems)

Memory Test/Memory (Desktop and Notebook)
Error Number	Error Message	Action to be Taken	Conclusion Retry the diagnostic after a part replacement to evaluate it.
ePSA  2000-0123	ePSA: Memory- integrity test discrepancy. (s)	Power down system, re-seat memory DIMMS. Retry ePSA, if no error occurs then it was a DIMM connection issue. Check for latest BIOS.	Memory DIMMS System Board Processor

Event Log (All systems)

Event Log
Error Number	Error Message	Action to be Taken	Conclusion
ePSA 2000-0251	ePSA: Event log - The log contains failing records	Event Log provides various BIOS and Diagnostic events.	Event Log provides various BIOS and Diagnostic events.

Thermals (Portables)

Event Log
Error Number	Error Message	Action to be Taken	Conclusion/Cause
ePSA 2000-0314	Thermal: The (S) reading (DC) exceeds the thermal limit.	Check Event Log for events related to the system's thermal solution: defective fans, clogged air paths, defective sensors. Check for latest BIOS.	Fans Air paths Sensors BIOS
ePSA 2000-0315	Sensor: The (S) reading (DC) is lower than expected.	Check the Event Log for entries involving sensors reading zero degrees. Check for latest BIOS.	Sensors BIOS