Unable to open websites while in normal mode | Potential fix

With regard to the issues we are facing where we are able to open websites in Safe Mode but not in Normal Mode while DellConnect works fine in both modes, try the following steps (in addition to the standard steps like disabling firewall, disabling Stage Remote etc.):

Uninstall Internet Explorer 9 and reboot the system

Launch Notepad in Admin mode

Open C:\Program Files\Internet Explorer\Signup\install.ins

Delete everything which is written below [URL]

Save changes

Open C:\Program Files (x86)\Internet Explorer\Signup\install.ins

Delete everything which is written below [URL]

Save changes

Reset Internet Explorer

Temporarily change home page to about:blank

Launch Internet Explorer

In the Internet Explorer first-run wizard, choose to Turn off Suggested Sites

On the next screen, choose Use Express Settings

Close and restart Internet Explorer and check

I believe that the OEM customizations made in the install.ins file are creating certain conflicts resulting in the issue, though I haven’t been able to figure out what. I had two cases today with the same symptoms and performing the above steps fixed them.