In the scenario where we have to perform a PC restore and the
customer is not able to go into F8/Advanced Boot Menu and the
system is booting to Windows.
It Works, I just did it.
1. Ask the customer to hit the start button.
2. In the search programs and files above the
start button, please ask the customer to type CMD.
3. Then ask the customer to right click on the
CMD in the resulting programs and then hit Run as administrator.
1. 4. UAC (User Account Control) would pop up,
please ask the customer to hit continue
1. 5. The CMD (Command Prompt) window will come up.
6.
In the CMD, please ask the customer to type
the command REAGENTC /BOOTTORE, (there is a space before the Forward Slash) and
then ask the customer to hit enter.
7. It must say Operation Successful.
8. Close the CMD (Command Prompt) and then
restart the system normally.
9.
Customer would then be able to see the screen
Windows is Loading Files.
10.
Please ask the customer to wait until it
comes to System Recovery Options and then hit next.
11.
Ask the customer to select his/her name (User
Account Name) in the drop down menu, enter the Account Login Password and then
hit ok.
12.
Customer will then be able to see the
Recovery Tools.
13.
Ask the customer to hit the Dell Factory
Image Restore and then follow the steps for PC Restore.
