Monday 26 November 2012

Desktop IE (W8) Internet Explorer not be able to connect to the internet

Issue Description: Desktop Internet Explorer does not connect to the internet while Windows UI works fine. Other browsers work fine too.
Perform the following steps:

  • Confirm Desktop IE works fine in Safe Mode
  • Uninstall any security software installed and disable Windows Firewall/Microsoft Security Essentials
  • Reset IE including personal settings (Favorites will NOT be deleted by this)
  • Confirm no 3rd Party add-on is causing the issue by running IE without add-ons.
  • Bring up Run
  • Type iexplore -extoff
  • Check connectivity
  • Delete the contents of the install.ins file
  • Launch Notepad in Admin mode
  • Open C:\Program Files\Internet Explorer\Signup\install.ins
  • Delete everything which is written below [URL]
  • Save changes
  • Open C:\Program Files (x86)\Internet Explorer\Signup\install.ins
  • Delete everything which is written below [URL]
  • Save changes
  • Reset Internet Explorer

If these steps don't work, try using 32 Bit Internet Explorer instead of 64 Bit. Else, try creating a new user account. If no go, refresh the system. This will not delete any user files or Windows UI apps but will remove any desktop apps the customer has installed. 

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