Sunday 28 April 2013

Unable to restart Post updating Windows update----Update 1


On Windows 7 :

Issue : You receive an Event ID 55 or a 0xc000021a Stop error in Windows 7 after you install security update 2823324





On Windows 8 :

In case you end up with No boot issue post installing the Windows update , please follow the below steps

Try crashing the system by powering off at the Dell Logo to invoke the recovery options ,

1    Click next when you get Language options
2    Choose repair below the Install Button
3    Click Advanced troubleshooting steps
4    Click Command Prompt
5    Use the below commands to remove KB2808735

       Dism /image:C:\ /get-packageinfo /PackageName:Package_for_KB2808735~31bf3856ad364e35~amd64~~6.2.1.3 (to list is package is present)
dism /image:C:\ /remove-package /PackageName:Package_for_KB2808735~31bf3856ad364e35~amd64~~6.2.1.3 (to remove the package)


If the system is booting up
Go to the control panel and remove the KB2808735

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