While
working with a Dell 966 Printer installation with Windows 8 please try the
following steps which have worked on many occasions. Though the printer is not
compatible with windows 8, we can still attempt the following steps to make it
work.
1.
Download
the printer removal utility and run it to ensure the removal of any traces of
previous installation on the system for the printer : http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/dell-966?driverId=R152277&osCode=WV64&fileId=2731117043&languageCode=EN
2.
Restart
the system after the removal and remove the device from the devices and printer
list in the control panel if it is there.
3.
Download
the Vista (X86 or X64 as per the OS architecture) driver instead of Windows 7
driver on the system and extract it in compatibility mode with Vista.
4.
Attempt
the installation also in compatibility mode with Vista.
There
are good chances that the procedure will work and will allow the installation
of the printer with windows 8.
NOTE:
It is imperative to keep the customer aware of the printer being incompatible
with windows 8 and that the you will attempt the installation on “Best Effort”
basis
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