Tuesday 7 August 2012

mSATA drive partition not detected


Issue: Customer would report the 32GB mSATA SSD partitions are not seen in the disk management.

Root cause: On the new Inspiron systems that are being shipped with mSATA SSD in addition to the primary SATA hard drives, the 32GB of SSD would not be detected in the disk management. It is partitioned with 8GB for Hibernate and the remaining size for ‘Cache’ following Intel’s requirement for Intel® Smart Response Technology.
mSATA SSD is used as a cache to speed up performance and boot the system back quickly from hibernation.

Solution: Inform the user it is as design and all Dell platforms with 32GB mSATA can only see 8GB from HDD management tool. Refer them to the below Intel Rapid storage Technology page to view the partition details of the SSD.


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