Issue
: “CLICK2RUN Configuration Failure” while
launching MS Office Word Starter or Excel Starter.
Root Cause : The issue seems to be happening with
System Mechanic modifying one of the Office Starter critical files
Resolution/
Workaround :
Step 1) Use the Safety net option in system
Mechanic to undo the changes and restore the file
Step 2 ) Add an exclusion to System mechanic to
exclude the following key that impacts Office Starter working
Here is the
key to be excluded:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\SoftGrid\4.5\Client\AppF5
Individual
Tools > Repair Problems > Registry Tuner, then choosing to run the tool
in ‘custom’ mode, click next twice, and then under ‘Exclusions’ click add and then have
them enter the data in the screenshot below, that will keep the problem from
recurring for them in the short term.
Please
turn the ActiveCare option for the registry repair off after setting the
exclusion. That tool should only be run via custom mode once the
exclusion is set up
Here
is the key to be excluded: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\SoftGrid\4.5\Client\AppF5
And
this is what it would look like to set the exclusion within the tool:
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