Tuesday 3 July 2012

MS Office Starter-CLICK2RUN Configuration Failure Error- after installing SYSTEM MECHANIC


Issue  :  “CLICK2RUN Configuration Failure” while launching MS Office Word Starter or Excel Starter.

Root Cause : The issue seems to be happening with System Mechanic modifying one of the Office Starter critical files


Resolution/ Workaround :

Step 1) Use the Safety net option in system Mechanic to undo the changes and restore the file

Step 2 ) Add an exclusion to System mechanic to exclude the following key that impacts Office Starter working
Here is the key to be excluded: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\SoftGrid\4.5\Client\AppF5



Individual Tools > Repair Problems > Registry Tuner, then choosing to run the tool in ‘custom’ mode, click next twice, and then under ‘Exclusions’ click add and then have them enter the data in the screenshot below, that will keep the problem from recurring for them in the short term.
Please  turn the ActiveCare option for the registry repair off after setting the exclusion.  That tool should only be run via custom mode once the exclusion is set up



Here is the key to be excluded: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\SoftGrid\4.5\Client\AppF5

And this is what it would look like to set the exclusion within the tool:





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