Title :
Touchpad not working correctly on XPS13 L322x
Problem:
·
Brief description of
the problems
1. Touchpad
right click does not work after upgrading touchpad driver
2. Touchpad
right click does not work as “shortcut menu”
3. Touchpad
function “Tap to click” does not function
Discussion:
·
What are the problems
that customer will or may see?
1. User may
find the right click on touchpad does not work
2. User may find the right click on touchpad function
as “left click”, not “shortcut menu”
3. User may
find “tap to click” does not function
·
What is the root
cause?
1. The registry are not installed correctly during
Cypress touchpad driver installation
·
What is
the customer impact? .
1. Poor
touchpad user experience
Solution:
·
What is the solution?
1. Users can install the same driver again to recover
this issue for short-term solutions
2. Open Touchpad property and manually correct the
setting :
a. On Buttons option, select the correct function for
“Right button” drop down menu
b. Go to Tapping option, select the “Tap
to click” box
