Windows 8 hangs at Dell logo after Shutdown, Restart or Hibernation

Touchpad enabled with ZIG ZAG Gesture

Touchpad Enable (Zig-Zag)

Users may place one finger down anywhere on the touchpad surface and quickly swipe back and forth with at least 4 detected direction changes in quick succession to re-enable a touchpad that has been disabled via a keyboard hotkey, enable/disable button, or through software controls.  See figure 12.  The touchpad will be re-enabled when a user swipes a single finger back and forth on the touchpad surface with 4 detected direction changes in quick succession.  The Zig-Zag gesture shall not be used to re-enable a touchpad that is disabled due to a user enabling the Disable Touchpad when USB mouse present option. 

Figure 12: Zig-zag Gesture Definition

Once triggered, the zig-zag gesture shall:

·         Re-enable the touchpad before finger lift off so the user can see the pointer movement.

·         Trigger the touchpad enable pop-up message from the notification area on the desktop.

·         Not change the user settings for USB mouse detection.  If the user has selected to disable the touchpad on USB mouse detection, then the touchpad will only be re-enabled for the current session.  Once the system is shutdown and restarted, the touchpad will continue to disable on USB mouse detection.

.Net Framewok Error on Windows 8 Fresh OSRI Systems/OOBE Systems

On an OOBE system with Windows 8, it is likely that you get error related to missing .Net Framework while installing certain programs. In such cases DO NOT DOWNLOAD any version of .Net separately form MS Download center as .Net framewok is a part of Windows 8 installation package. In order to enable it, do the following

1.        Open “Control Panel”

2.       Click on “Program and Features”

3.       Click on “Turned Windows features on or Off” which is at the top left side.

4.       A new box will come up with the features that can be enabled/disabled. Expand the option which will have .Net framework with 3.5 listed there. There are two boxes in the expansion , check both of them and click on “Ok”. It will configure and may ask if you want to download it from Windows update. Allow the same. It is a large file and can take upto 30 minutes for the download and the installation to complete. Usually a restart is not required.

5.       Continue with the software installation and it will complete successfully.

This issue has been observed especially on fresh OSRI systems and while installing DDD. Important for a better resolution.

System stuck at Dell logo with spinning circle or black screen after Dell logo

 XPS 8500
 INSPIRON 2330
 INSPIRON 7520
 INSPIRON 5423

Things to remember

 Systems shipped with Windows 8 would have UEFI enabled and Secure boot enabled from factory
 Systems shipped with Windows 7 would have Legacy Boot enabled and Secure boot disabled
 The system will only boot with the Boot mode the OS was loaded in. Changing the settings would cause the system to give a BSOD or an error that no bootable device was found.

BIOS setting that work
XPS 8500 Bios Version : A09 (Windows 8)

SATA operations : RAID
Boot Tab
System mode state : User
Secure boot state : Enabled
Secure boot : Enabled
Secure boot mode : Standard
Load legacy EPROM : Disabled
Boot mode : UEFI


INSPIRON 7520 with SSD

SATA operations : Intel® Smart Response Technology (Default)
1. Change the SATA operations to AHCI from Intel® Smart Response Technology.
2. Hit F10 and select Save and Exit.
3. The computer would reboot a couple of times or get to a screen asking to select the Keyboard
layout.
4. Power off the computer and go the BIOS again.
5. Change the SATA operations back to Intel® Smart Response Technology
Boot Tab
Secure boot : Disabled
Boot mode : Legacy


INSPIRON 2330

Boot Tab
Boot mode : UEFI
Secure Boot Control : Enabled
Secure Boot mode : Standard
Load legacy EPROM : Disabled
Load Legacy : Never


Inspiron 5423

SATA operations : Intel® Smart Response Technology (Default)
1. Change the SATA operations to AHCI from Intel® Smart Response Technology.
2. Hit F10 and select Save and Exit.
3. The computer would reboot a couple of times or get to a screen asking to select the Keyboard
layout.
4. Power off the computer and go the BIOS again.
5. Change the SATA operations back to Intel® Smart Response Technology

The issue is seen on systems sent without a SSD and Windows 8 shipped from the factory.

Issue reported on :

·         INSPIRON 5720

·         INSPIRON 5323

·         INSPIRON 3520

·         INSPIRON 2330

The systems show the following symptoms:

·         System gets stuck at black/gray screen after Dell logo

·         F2 may not work to take the system to the BIOS

·         If F2 does not work the only way to go to the BIOS is through F12 >> Setup.

·         Even with Load Legacy option ROM enabled Legacy boot options i.e Hard drive, CD/DVD drive not available.

·         Setting the system to Legacy Boot mode with Load Legacy option ROM enabled does not bring back the Legacy boot options

·         Loading BIOS defaults gives an error that you do not have privileges to save changes (Would have to capture the exact message the BIOS shows)

·         If set to UEFI boot network boot is the only available boot option

·         The BIOS gives options to Add boot Option but we have no document to guide us with adding boot options.

·         Toggling between UEFI with secure boot enabled, UEFI with secure boot disabled and Legacy boot mode does not help

·         Changing SATA operations has not helped.

·         As suggested in one mail the system will boot from the ODD if the system is cold booted with the disc in the drive has not worked.( With the Resource disc/OS disc in the drive if he power off the computer and then power it on the system boots to the same black/gray screen and the F12 boot options show no change. Please check attached screen shot)

·         Diagnostics on all such systems passes with no errors.

Unable to see DVD drive as boot option

If unable to see the DVD drive as a bootable option in the F12 menu or in the BIOS, please try the following steps:

Current bios already support boot from ODD, but need customer did some setting in bios manually.

After setting change and saved, customer can boot from ODD without issue.

·         Go to  the BIOS

·         Go to the BOOT tab

·         Boot List Option è change to UEFI

Secure Boot   => change to disabled
Load Legacy Option Rom  =>change to enabled

In order to perform an OSRI, try the following steps

·         Make sure UEFI is enabled in the BIOS

·         Insert the OS media into the DVD drive (or plug the USB bootable device into the system) and then shut down the system (Critical Step)

·         Power the system up again, tap F12. The system should list the appropriate boot option